Booking Conditions

11.1

In accordance with our agreement with you, we guarantee to make, carry out, or deliver the vacation plans we have agreed to with appropriate competence and care. This means that, subject to these booking terms, we will take responsibility if, for instance, you are killed or suffer a personal injury, or if your contracted vacation is not delivered as promised or turns out to be subpar due to our employees', agents', or suppliers' negligence in using reasonable skill and care in creating, carrying out, or supplying, as appropriate, your contracted vacation arrangements. Please be aware that if you want to file a claim against us, you will need to demonstrate that you did not use reasonable skill and care. Furthermore, we shall not be held liable for the actions of our agents, suppliers, or employees unless such actions were taken while they were performing duties assigned to them by us or acting in the course of their employment in the case of agents and suppliers.

11.2

We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or ‘force majeure’ as defined in clause 13 below.

11.3

Please be aware that we are unable to assume liability for any services that are not covered by our agreement. This covers, for instance, any extra services or amenities that your hotel, another supplier, or other third party consents to offer you in the event that we haven't promoted them or agreed to set them up as part of our agreement. This covers any excursions you buy while traveling. Furthermore, we only pledge to exercise reasonable skill and care as described above; we bear no additional or different obligation for any language we may use on our website, in any advertising material, or elsewhere.

11.4

When determining whether the services in question were lawfully delivered, we will take into account the laws and regulations of the nation in which your claim or complaint happened, as well as the commitments we make to you regarding the services we have agreed to supply or arrange as part of our contract. The services will be regarded as having been properly supplied if the specific services that gave rise to the claim or complaint conformed with local laws and regulations that were in effect at the time. This will be the case even in the event that the services did not adhere to the UK rules and regulations that would have been in effect had those services been rendered. The services will be regarded as having been properly supplied if the specific services that gave rise to the claim or complaint conformed with local laws and regulations that were in effect at the time. This will remain the case even in the event that the services were rendered outside of the UK, contrary to the laws and regulations that would have been in effect had the services been rendered there. The one exception to this rule is if the complaint or claim relates to the lack of a safety element that could persuade a prudent traveler not to book the particular vacation. However, please take note that section 11.1 states that we must use reasonable competence and care. We do not guarantee or pledge that any of our services will abide by local laws and regulations in effect; nonetheless, noncompliance does not imply that we did not use reasonable care and competence.

11.5

Unless a lesser limitation applies to your claim under this clause or clause 11.6 below, the maximum sum we will have to pay you in the event that we are found liable for the loss of and/or damage to any luggage or personal goods (including money) is £500 (or equivalent) per affected person. Make sure you have adequate travel insurance to protect your personal belongings from loss or damage. If we are proven responsible to you for any reason in relation to any other claims that do not involve death or bodily harm, the maximum amount Unless a lesser limitation applies to your claim under clause 11.6 below, we shall be required to pay you twice the total amount (excluding amendment charges) paid by or on behalf of the person(s) affected. This maximum sum will only be due in cases when your vacation was completely miserable and you didn't get anything out of it.

11.6

Our liability (including the maximum amount of compensation we will have to pay you, the types of claims and the circumstances in which compensation will be payable) will be limited as if we were the carrier in question as referred to below. This applies to any claim or part of a claim (including those involving death or personal injury) that concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, or rail carrier to which any international convention applies. The maximum amount that we, as the carrier, will be required to pay under any international convention or regulation that applies to the travel arrangements in question—for instance, the Warsaw Convention 1929 or the Warsaw Convention 1999 (including as amended by The Hague Protocol of 1955 and by any of the Montreal Additional Protocol of 1975)—will have to pay you for that claim or that portion of a claim if we are found liable to you on any basis. COTIF, the Convention on International Travel by Rail, and the Athens Convention 1974, which govern international travel by water (as modified, when appropriate, by the 2002 Protocol). In cases where the relevant international convention or legislation would not require a carrier to pay you anything regarding a claim or portion of a claim, we are also under no obligation to pay you anything regarding that claim or portion of the claim. Any money you have received or are entitled to receive from the carrier for the complaint or claim in question may be subtracted by us before we make any payment. Upon request, we can provide copies of the relevant international conventions and regulations.

11.7

Please be aware that we cannot accept liability for any damage, loss, expense, or other sum(s) of any kind that (1) would not have resulted from a breach of contract or other fault by ourselves, our employees, or, in cases where we are responsible for them, our suppliers, or (2) could not have been predicted by us based on the information you provided to us about your booking before we accepted it. Furthermore, we disclaim any responsibility for any business losses (including, but not limited to, lost earnings from self-employment).

12.1

As soon as you obtain a booking receipt or booking confirmation from us, you should purchase enough travel insurance, which we consider to be essential. Before you go, you must provide written confirmation of your insurance coverage, including the name of your insurer, policy number, and contact information for 24-hour emergency help.

12.2

Please carefully review the specifics of your policy and bring them with you when you go on vacation. It is your duty to make sure the insurance coverage you get is appropriate and sufficient for your specific requirements. We don't review insurance contracts. It is important to make sure that your insurance completely covers all personal needs, such as medical bills, repatriation, helicopter rescue, and air ambulance in the event of an accident or illness, since tours can be dangerous by nature.

12.3

You must give to us prior to travelling the name and contact details of your emergency contact (next of kin) or persons to be notified in the event of an emergency.

13.1

Unless specifically indicated otherwise in these booking conditions, we regret that we are unable to accept liability or pay damages in the event that "force majeure" prevents or interferes with our ability to perform our obligations under our contract with you, or if you otherwise incur any type of damage, loss, or expense. "Force majeure" in these booking terms refers to any event that neither we nor the provider of the service(s) in issue could reasonably have predicted or avoided. Events of this type may include, but are not restricted to, the following: war, riots, civil unrest, terrorist activities, major health risks (e.g., the emergence of a serious disease at the travel destination), epidemics/pandemics or other health emergency, industrial conflict, natural or nuclear chemical or biological disaster, unfavorable weather conditions (e.g., floods, earthquakes), weather that makes it unsafe to travel to or remain at the travel destination, fire, unavoidable issues with transportation, and any similar events outside our or the supplier(s) worried overpowering. A directive from the Foreign Office to stay away from or depart from a specific nation may be considered Force Majeure.

14.1

We will designate a Tour Leader for our escorted group tours, who will act as a representative of the firm and help ensure that your tour and the tours of your fellow participants are conducted properly and safely. You have to agree to the Tour Leader's decisions, as they have the authority to decide and take actions that could affect your tour. Should your physical state or conduct negatively impact the enjoyment of other participants or the well-being of yourself and other group members, you can be asked to exit the tour without any return rights.

14.2

Our Tour Leaders reserve the right at any time to request someone leaves a group tour if their condition poses a significant health risk to the rest of the group as defined in clause 24.6 below.

15.1

Please be aware that the services you get are subject to the health and safety regulations of the nation you are visiting, not the UK. Local health and safety regulations will typically differ from those in the UK and may even be lower.

16.1

Should you, in the unlikely event, have any cause for complaint or encounter any issues with your vacation while you are away, you must notify the provider of the service(s) in question as well as our local representative or agent (if we have one) right away. Any verbal notification must be recorded in writing and communicated as quickly as possible to our tour guide, representative, agent, and the relevant supplier, if applicable. You must use the contact information we gave you during your trip to get in touch with us if you have any complaints or issues that are not resolved to your satisfaction and we are unable to reach our Tour Leader, local representative, or agent. Please include all pertinent information along with your phone number and email address. We are unable to start resolving a complaint or issue until we are aware of it. Most issues are promptly resolved. However, you have 14 days from the tour's end date to write to us with your booking reference and all the specifics of your complaint if you're still not happy. The party leader alone should get in touch with us. We regret that we are unable to assume obligation for any complaints or claims pertaining to matters other than death, physical harm, or disease if you do not inform the complaint or claim in full compliance with this article.

16.2

If you book and reside in the UK, any disputed and unresolved complaint may be referred to the low-cost AITO Independent Dispute Settlement Service (details available on request). Claims which exceed £2,500 (or equivalent) per person or £10,000 (or equivalent) per booking or which arise principally or exclusively in respect of (or as a consequence of) illness or physical injury are not admissible for settlement under the service.

17.1

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable international conventions (see clause 11.6). Copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the supplier concerned.

19.1

In accordance with UK Regulations (EU) No 2111/2005 (the UK Operating Ban), we are required to bring to your attention the existence of a UK Air Safety List (ASL) which contains details of air carriers who are subject to an operating ban to and from the UK. The Air Safety List is available to view at www.caa.co.uk/Data-and-analysis/Safety-and-security/Banned-airlines-list/

19.2

We are also required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

19.3

If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 “Changes and cancellation by us” will apply. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. The flight timings shown, on our documentation and/or detailed on your confirmation invoice are for guidance only and are subject to change. Flight timings are outside our control. They are set by airlines and are subject to various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check in on time.

19.4

Specific instructions relating to departure and travel arrangements will be sent with your air or other travel tickets before departure. You must check your tickets and travel documentation very carefully immediately on receipt to ensure you have the correct flight times and details. It is possible that flight times may be changed even after tickets have been issued and we will contact you as soon as we become aware if this occurs.

19.5

Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

20.1

The airline is obligated by UK Regulations (EU) No 261/2004, the Denied Boarding Regulations (see below), to provide assistance in the event of a flight delay or cancellation at your UK or international port of departure. Any international train departure or delayed or canceled sea passage is also the responsibility of the ferry, tunnel, or rail operator. We regret that, unless otherwise specified on our website or in our documentation, we are only able to offer information and advice in these situations to the extent that we are able to do so.

20.2

We apologize that in the event of a delay in your travel, either forth or homeward, we are unable to provide you with any support. However, any involved airline may offer beverages and other amenities. We disclaim all liability for any delay resulting from any of the causes listed in section 11.2 of these booking conditions, including the actions of any passenger or passengers on the aircraft who, for example, arrive late or fail to check in.

20.3

If your flight is cancelled, delayed, overbooked or if your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under UK Regulations (EU) No 261/2004 the Denied Boarding Regulations. Where applicable, you must pursue the airline directly for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the UK Regulations (EU) No 261/2004 Denied Boarding Regulations. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on +44 (0) 330 033 1972 or see www.caa.co.uk – for further information.

21.1

Before you leave and/or during your tour, we might give you information about the excursions and activities that are offered in the destination. We don't participate in any such events or outings that we don't oversee, manage, control, or otherwise support. They are given by independent third parties or local operators, who work independently of us. About such activities or excursions, we cannot take any liability on any basis, and article 11.1 of our booking conditions about our acceptance of liability will not apply.

21.2

Since we do not offer these services and are not in charge of them, we are unable to guarantee the correctness of any information provided in connection with such events or excursions.

22.1

To the best of our knowledge at the time of printing or publication, the information on our website, social media channels, comprehensive itineraries, travel requirements documents, pre-departure information, recommended packing lists, and any other of our documentation, advertising, or promotional material is accurate. On the other hand, mistakes could sometimes happen and data could then change. As a result, you must make sure you confirm all the specifics of your preferred vacation—including the cost—with us or your travel agent when making your reservation. Whenever possible, we also encourage you to independently confirm any information that is offered merely as a guide.

22.2

Occasionally, we may use images and videos taken on our tours in certain marketing channels, including but not limited to our social media feeds (Facebook and Instagram) and our website. If you wish to deny permission for any images or videos featuring yourself or your travelling companions, please let us know.

24.1

In the following situations, we shall not be liable to you for any reimbursements, damages, fees, or other losses of any kind (including, where appropriate, the cost of medical care, vacation cancellation, missed transportation, or additional lodging needed): You are no longer able to travel and/or must self-isolate because you tested positive for Covid-19 or have been diagnosed with any other infectious condition prior to departure. You are required to self-isolate if, after your departure and during your vacation, you test positive for Covid-19 or have been diagnosed with any other infectious disease, or if you have come into contact with someone who has tested positive for Covid-19 or has been diagnosed with any other infectious disease. Or you don't show up for testing or assessment when asked to, and as a result, you are refused boarding, denied entry to the destination, or otherwise denied access to any of your travel arrangements. Or you fail any tests, checks, or other measures imposed by a supplier, airline, port or airport, border control authority, or any other government body or local authority. This covers any requirements for having received all recommended immunizations, including any and all booster shots, and for those shots to be current, valid, and approved by the country or countries you are visiting.

24.2

Additionally, taking a specific Covid-19 test and presenting a negative result, evidence of recent recovery from Covid-19, or proof of having received all recommended booster shots may also be requirements for travel. Additionally, the vaccination must be current, valid, and accepted by the relevant authority, provider, destination, etc. Any expenses, fees, charges, or penalties you incur as a result of your noncompliance with any obligatory Covid-19 entry criteria will not be covered by us. It is your duty to confirm the entrance criteria for the place or places you plan to visit.

24.3

In addition to these prerequisites, you might also be required to fill out and submit extra travel documentation in advance that lists all the places you have recently travelled to or visited, as well as any recent diagnoses of Covid-19 or other infectious diseases, as well as any instances in which you have been in contact with someone who has. You could not be allowed to board the aircraft or enter the destination(s) if you don't finish and/or produce the aforementioned documents when needed, or if you don't pass any health exams. We don't take responsibility if you are unable to travel, and we also don't pay any fees or charges you may have incurred if you didn't follow the rules or didn't pass the health check. Any Covid-19 testing that you are required to undergo prior to, during, or following your vacation will be at your own expense. Each country's entry rules are probably going to be different, and they might alter before you leave. As a result, it's critical that you stay current on the entrance rules that apply to your intended destination or destinations. We will try to notify you as soon as possible if any entry requirements change before your departure date, but it is ultimately your responsibility to be informed and to keep checking for the most recent information until the point of your trip. We will try to notify you in advance of any entry requirements that apply to your travel destination(s). Although we will try to notify you as soon as possible if any entry requirements change before your departure date, it is ultimately your responsibility to stay informed and to make sure you are aware of any changes before you depart. We will try to notify you in advance of any entry requirements that apply to your travel destination(s). Please look for the country(s) you are planning to visit at https://www.gov.uk/foreign-travel-advice for more information on entrance requirements. All other nationals should review their government's recommendations.

24.4

Every nation has responded to the Covid-19 pandemic by enacting its own health and safety regulations in an effort to stop the disease's spread. In accordance with official guidance, certain organizers and suppliers have additionally implemented their own health and safety protocols (local or national). It is your duty to become aware of and abide by the laws that are in force in the nations you are traveling to or visiting while on vacation.

24.5

Throughout your holiday, you and any members of your party must abide by all local and national health and safety regulations. Failure to do so may result in penalties. Additionally, some regulations may be required. A maximum number of people in the lodging, at restaurants, or at other locations, social distancing, the use of facemasks or other face coverings both inside and outside, and limitations on the usage of specific facilities are a few examples of such measures.

24.6

If any member of the group's health is seriously jeopardized by their condition, we reserve the right to ask them to leave the tour at any moment. You will be liable for any lodging and other expenses you incur as a result of cancelling the tour. If your tour is cancelled for this reason, we won't reimburse you for any expenses unless we receive reimbursement from our suppliers.

24.7

We will attempt to notify you in advance of any Covid-19 restrictions that may apply at your intended travel location(s). In the end, though, you have to make sure you are aware of the local regulations pertaining to your vacation and that you check them frequently before departing.